Creating a Handbook

Hello! My name is Helen. I am an award-winning Personal Assistant at a Charity to a Chief Executive - welcome to my Blog!


Administrative professionals will constantly have anything and everything thrown at them and often from all directions. This often requires us to juggle pieces of work for different people with everything being a priority – we love those occasions don’t we!


Whilst remaining calm and managing all this work, we need to continue to be as efficient and prepared to deliver on every challenge and we need to have the best tools and systems around us (or at the very least make the best of the resources we do have) to be the best version of us that we can be. This means we can ease the pressure from our Managers and colleagues so we are able to perform at the highest level for our organisation and meet the demands of the service/organisation.


I have almost 20 years of business administration experience and five years ago I introduced the first ever Business Administration Apprentices into an Organisation. I took it upon myself to provide them with mentorship and guidance but in the most productive way possible, by ensuring the business of the office continued running to a high standard and they learnt new skills along the way.


So, I got my thinking hat on and created an Administration ‘How To’ handbook which covers my organisations procedures, hints and tips for undertaking most administrative tasks should I or a colleague not be available. I don’t know about you, but I was constantly asked “where do I find this?” and “how do I do this?”– I can sense you nodding in agreement!


I am excited to share this with you so if you can use it that’s great, but also feel free to use my template as your foundation for developing your own to help colleagues on their journey in your organisation. Look at it as an element of business continuity so that there is a process in place and an organisation can continue to function.


I hope you like it and if you think there is anything else I may be able to help with then please let me know via Twitter @HelenLumber


Gaining knowledge is the first step, sharing it is the next xxx


April 2022 - 'How To' Handbook Template - Helen Lumber
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